CONDITIONS OF WEBSITE USE
INFORMATION ABOUT US
This website is operated by Craftsman Limited ("we" or “us”), a company registered in England, number 05274817, whose registered office is 12 Mortimer Hall, The Street, Mortimer, Berkshire RG7 3NS.
TERMS OF WEBSITE USE
These are the conditions of use of this website. Please read them carefully as by viewing and using this website you indicate your acceptance of them and your agreement to be bound by them. You can print these conditions if you would like to retain a copy. Our Privacy Policy sets out how we will process information about you and also forms part of these conditions.
If you place orders for any products from this website, your purchase will be governed by our Terms and Conditions, which will be sent to you with any quotation or order.
If you are a consumer, nothing in these conditions will affect your statutory rights and if any of these conditions is held to be illegal, invalid or unenforceable in law, then it shall be deleted from these conditions but the remaining conditions will survive and continue to be enforceable.
ACCESSING OUR WEBSITE
We reserve the right to revise this website or withdraw access to part or all of it at any time. We may also change these conditions from time to time so you should check back regularly as you will be bound by any changes from the next time you access the website.
The material and information on this website is directed solely at and is to be used only by persons who access it from within the United Kingdom and these conditions are only available in English. The release, publication or distribution of the information contained on this website in jurisdictions outside the United Kingdom may be restricted by laws that apply in other jurisdictions.
ACCOUNT INFORMATION AND USER IDENTIFICATION
Where applicable, it is your responsibility to ensure the confidentiality of your account, user identification, password or any other information provided as part of our security procedures. You agree to accept responsibility for all activities that occur using your account, user identification or password and acknowledge that we shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep this information secure. Please let us know immediately if you believe that any password we issue, user identification or any other information provided as part of our security procedures has become known to anyone else, or if this information is being, or is likely to be, used in an unauthorised manner.
We reserve the right to disable any user identification, account or password, at any time, if in our opinion you have failed to comply with any of the provisions of these conditions of use.
RELIANCE ON INFORMATION ON THIS WEBSITE
Although we have taken reasonable care to ensure that the information on this website is accurate and up to date, you should not rely on it as it is provided on an ‘as is’ basis and for guidance only. We and our affiliated companies do not make any warranty of any kind (expressed or implied) as to, or accept liability for, (in each case to the extent permitted by law), the accuracy, completeness, currency or reliability of any information contained on this web site.
OUR LIABILITY
The material displayed on this web site is provided without any guarantee, condition or warranty and we accept no liability for:
(a) economic loss (examples of which are loss of revenues, data, profits, contracts, business or anticipated savings),
(b) business losses or expenses,
(c) loss of goodwill or reputation, or
(d) indirect loss or damage,
that arises from your reliance on, or the use of, the website (except for any claim arising from any purchases you make which will be governed by our Terms and Conditions.
However, we never restrict our liability in respect of fraudulent misrepresentation, death or personal injury caused by our negligence or any matter which it would be illegal for us to exclude, or try to, exclude our liability.
VIRUSES AND HACKING
We cannot guarantee the speed or security of this website and we shall not be responsible for or liable to you for any loss or damage caused to your computer equipment, programs or data arising as a result of the presence of any viruses, electronic bugs, Trojan horses or other technologically harmful material that may infect your computer due to the use of this website.
LINKS FROM OUR WEBSITE
Where this website contains links to other websites or resources from other third parties they are provided for your convenience only. We and our affiliate companies have no control over the content of those sites or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
COPYRIGHT AND TRADEMARKS
The copyright in all website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this website belongs to us, our affiliates and our suppliers.
You may download and print extracts from this website if you want to keep a copy or for your administrative purposes provided that you do not modify any material and you retain the copyright notice and provided that you do not make commercial use or gain from the website or any of its content. Any other use of material on this website is strictly prohibited without our prior written consent.
All brand names used in the website are trade marks or trade names of their respective holders. Your use of any of these names or titles may constitute an infringement of the holders' rights.
JURISDICTION AND APPLICABLE LAW
This website, all its content and any contract brought into being as a result of its use shall be governed by and construed in accordance with English law. By using this website you agree to submit to the exclusive jurisdiction of the English courts.
January 2014
Privacy and cookies
Last updated: 29 October 2026
Who we are
This website is run by Craftsman Limited ("we", "us"), a company registered in England, number 05274817, whose registered office is at 12 Mortimer Hall, The Street, Mortimer, Berkshire RG7 3NS. We decide how personal information collected through this website is used. You can contact us at info@craftsmanltd.co.uk or on 0118 321 5573.
What this website collects
This is an information website. It has no accounts, no online shop and no forms, and we do not ask you to enter personal details on it. We do not use analytics, advertising or tracking tools.
Server logs
When a page is requested, our web servers automatically record technical details: your IP address, the date and time, the page requested, your browser type and the page you came from. We use these only to keep the website secure and working and to investigate faults or misuse. Our legal basis is legitimate interests (keeping our website secure). We keep these records for about two weeks, then delete them. We do not use them to identify you or to market to you.
When you contact us
If you email or phone us, or use the quote form on our main website (www.craftsmanltd.co.uk), we use the details you give us to reply and to provide quotes and services. That website has its own privacy information.
Other websites
Some pages link to other websites, and some pictures are loaded from Dropbox. When your browser loads them or you follow a link, those companies receive your IP address and may set their own cookies. We do not control them, so please see their own policies.
Cookies
This website does not set cookies and does not use analytics or advertising tracking. You can control cookies in your browser at any time.
Who we share information with
We do not sell personal information. This website is hosted on servers we run in the UK.
Your rights
You can ask us for a copy of the personal information we hold about you, and ask us to correct it, delete it, restrict how we use it, or stop using it. We will reply within one month and will not charge a fee unless a request is clearly unfounded or excessive. We do not make decisions about you by automated means. To make a request, email info@craftsmanltd.co.uk.
Complaints
If you are unhappy about how we have used your information, please contact us first at the address above. We will acknowledge your complaint within 30 days and tell you the outcome. You can also complain to the Information Commissioner's Office (ico.org.uk).
